TUITION - A monthly fee is based on the total fee to swim in a particular group for a full year and divided into 12 months. This fee assumes a 2 week break in August and fees will not be reduced during August.
REGISTRATION FEE - USA Swimming mandates that all swimmers must be registered with USA Swimming and Central California Swimming. Each month, Roadrunner Aquatics will register all new members, assessing a $85 charge to your account. Your registration is valid until December of the year you register. If you register from September-December, your registration will be valid through the following December (for example, a swimmer registering in November 2016 will be charged and their registration will be valid through December 2017.)
ADMIN FEE Roadrunner Aquatics will assess an $85 administration fee at the time of registration. This fee will be charged on the anniversary month of your initial registration as long as you remain a member of Roadrunner Aquatics, or when you rejoin after your membership lapses.
PRORATED CHARGES - Swimmers starting after the second week of the month will have an adjusted rate.
PAYMENTS - Roadrunner Aquatics only takes credit card payments (Visa and MasterCard). When you register with Roadrunner Aquatics you create an account on a SECURED SERVICE. Billing will occur on the 1st of every month.
LATE FEE POLICY - If credit card is declined - you will have 5 days (5th of that month) to replace a card, if your account is not corrected by the 5th, a $25.00 charge will be added to account. Late fees will increase every week - 10 days later, (10th) the fee will be $50.00, after 15 days (15th) the fee will be $100.00. After the 15th, swimmers will not be allowed in the water
TERMINATION - If you wish to leave the club - YOU MUST - notify the club in writing to firstname.lastname@example.org fifteen days prior the first of the month. This is the only email account that will take terminations. Emails to any other account, phone calls, and/or conversations with coaches will not be processed. If the club terminates your membership due to disciplinary reasons, you will not receive a refund for that month. Failure to give fifteen days notice will result in your account being billed for the next month at the time of cancellation. You will be billed for a full month, we do not due partial month billing at the time of termination.
ILLNESS - If you miss more then two weeks due to an illness or injury - you will be refunded for half the month if a doctor's note is given to the swim office.
MEET ENTRIES - You will receive emails from our staff about upcoming meets that Roadrunner Aquatics will attend. You will respond to the email by the deadline given if you would like to attend. The coaches will pick the swimmer's events. If you do not respond to the email by the deadline you will be responsible to register for meet by yourself. Roadrunner Aquatics will not be responsible for any late entries. If you decide to go to a meet not on our schedule, will we not be able to send a coach.
MEET FEES - All meet fees will be billed to your account. Meet fees are non-refundable.
PARKING - Each family will be responsible to purchase a parking pass at the Cashier's Office on the CSUB campus. Each car parking on campus will need an Evening Activities pass.
DROP OFF AND PICK UP - You must follow the CSUB policy. YOU CAN NOT drop off right in front of the pool. The policy does allow you to drop off on the side by the soccer field. We are not responsible for tickets received for not following these rules.
WATCHING PRACTICES - We encourage parents and family members to watch practices. However, talking with the coach during practice times is forbidden at all times. Coaches will be at practice 10 minutes before each session for questions. During the CSUB season, the CSUB swim offices are off limits. All questions must go to coaches on the deck.
SWIM CAPS - Coaches will sell caps for $5.00 a cap. New members will get first cap for free. Silicone Caps are $20.
EQUIPMENT AND ROADRUNNER CLOTHING Each coach for swim groups will email groups about what swim equipment will be needed prior to each season. Three times a year, clothing will be ordered through an order form. The order form will be emailed to all for ordering. We love to see all the Roadrunner shirts around town and at swim meets. All swimwear and dryland clothes must be appropriate for swim practice.
GRIEVANCE PROCEDURE - If you find a circumstance unjust, please be sure to have all the proper information before placing a formal grievance. Refer to the handbook for most cases. Hearsay should not be used to form a complaint. If you would like to discuss a problem you might have, please email email@example.com to set up a meeting with the owner and the coach so we can rectify the situation.
MOVING UP GROUPS - Our goal is to have every swimmer placed in the group that best fits their swimming needs, while remaining age appropriate. Every three months, the coaches will communicate to see if they think the swimmer is ready to make the commitment needed as well as the fitness needed to move up a group. At that time, we will email the parents and make the switch. Refer to the Membership page for fees.
CSUB - We love the closeness that the CSUB swimmers and the Roadrunner Aquatic swimmers have, this is one of the main reasons we started the club. We've always wanted to have these two teams support each other. However, the CSUB coaching staff (Chris, Gray, and their office) are very busy during our CSUB season. We love to see how great Roadrunner Aquatics is doing, but all questions and emails MUST go to firstname.lastname@example.org. Emails to Chris Hansen or return emails to the billing email will not be returned. This includes emailing one of these email accounts to cancel memberships.
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